Dr Angela Alexander is a pharmacist and senior clinical lecturer at Reading University.
"The Bowel Health Consultation Room Flip Chart is most effective when used in the privacy of your consultation room. The first thing to do is find out a bit more about why they have visited the pharmacy before referring to the flip chart and running through their symptoms."
"It is important to offer long-term, lifestyle advice to your customer as well as recommending the most appropriate treatments where necessary."
"Remember that a customer may enter the pharmacy thinking they are suffering from a condition or problem when they may have something else altogether. Be sure to listen to their symptoms carefully and use the 'Key questions to Ask' box."
"To improve your knowledge of bowel health conditions in general it would be useful to read through the Bowel Health Consultation Room Flip Chart in full before using the various sections with customers on an ad-hoc basis. For more detailed information on bowel health conditions download the Pharmacy Guide to Bowel Health - a comprehensive CPD training guide."
"It is very important to be aware of the main alarm symptoms in bowel conditions, such as persistent pain, nausea, and blood in stools, which are all highlighted for each bowel condition in the flip chart. If any of these symptoms are experienced by your customer refer them to their GP."
"Enjoy using the Bowel Health Consultation Room Flip Chart; we hope you find it useful!"
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