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References

1. Care of patients with gastrointestinal disorders in the United Kingdom. A strategy for the future. British Society of Gastroenterology. March 2006.
2. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ. 1995;152:1423-1433.
3. BUPA 'Dying of Embarrassment' survey. November 2000.
4. Mehrabian, A. Silent Messages. First Edition, Wandsworth, Belmont, California. 1971.
5. Maguire, T. (2002). Good communication - how to get it right. The Pharmaceutical Journal. Vol. 268. pp292-293
6. The impact of matching the patient's vocabulary: a randomized control trial. Williams and Ogden Fam. Pract..2004; 21: 630-635
7. Hargie, O, Saunders, C, Dickinson D. Social Skills in interpersonal communication. London and Sydney : Croom Helm ; 1981
8. PSNC website
9. NSF for Older People: A guide for community pharmacists. The Pharmaceutical Services Negotiating Committee. 2002
10. Health Survey for England 1998. Volume 1: Findings
11. Müller-Lissner SA, Kamm MA, Scarpignato C, Wald A. Myths and Misconceptions About Chronic Constipation. American Journal of Gastroenterology 2005; www.amjgastro.com
12. Dulco-lax Tablets and Dulco-lax Perles Product information. May 2006.
13. Buscopan IBS Relief Product Information
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